Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings. If the Wireless light is blinking, continue with these steps. Download and install the latest printer software and drivers from 123.hp.com. If the Wireless light is not blinking, you are done. On the printer control panel, check the Wireless light. If your printer is not in the list, continue to the next step. If your printer is in the list, select it, and then click Remove device > Yes. In Windows, search for and open Printers & scanners, and then find the name of your printer. Restart the computer and turn on the printer. If you use the HP Smart app, find it in the list of programs, click Uninstall, and then follow the prompts. If the printer name is not in the list, continue with these steps. Please click “ Accept as Solution” if you feel my post solved your issue, it will help others find the solution.If the uninstall fails, use the Program Install and Uninstall troubleshooter (in English), and then try uninstalling again. Note : There should be 0% packet loss, share the results in your next post. Click on ping > Check the results at the end if any packets are lost.Check the second box that says Send only > 10 pings.On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box.Obtain the IP address of the printer by clicking on the Wireless icon on the printer.Perform a ping test to check the connectivity Go back to Network > Wireless > Wireless setup wizard and select your network. On the printer screen, go to Setup > Network Setup > Restore network settings Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.In this case, contact your Internet service provider to assign different names to both the networks. If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network.So, the MAC should be on the 2.4GHz network. This printer supports only 2.4GHz network.Make sure the printer and the MAC are connected to the same wireless network.This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.Ĥ.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source. Experiment with different channels to see which one works best.ģ.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Specifically, a different channel than the one your Bluetooth devices is using to communicate. ![]() Upon restart, the station will search for a new channel. That means no brick walls between you and your devices, and definitely no metal desks!Ģ.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. Let's try the below steps to see if that helps -ġ.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth.
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